Frequently Asked Questions

What level of Customer Support comes with my subscription?

Live customer support is available for our Data Services clients, Professional and Premium subscribers. (In fact, this is one of the things we do best – ask any of our customers about how we shower them with love!)

For Data Service clients, you will be assigned a dedicated Account Manager that is available to you by phone and email to assist with all aspects of your account and the data services that you are receiving from us.

For real estate professionals subscribing to the Professional or Premium option, we’ll immediately set up a personalized training session to show you all of the great applications included in your subscription and how to get the most out of your account with us. You will also have live phone support available during regular business hours and email support through the “Get Support” option on your account.

For subscribers to our Basic Subscription plans, customer support is available by email to assist with billing or technical issues with your account only. Self-support on issues such as using your market report is available from our Discussion Forum.

We do not provide support for non-subscribers or free services. Sorry – that’s just the way it is. We encourage those users to check out our customer forums.

Does Altos Research offer trial subscriptions?

We’re on trial all the time with every client because we don’t require an annual contract! Because we provide this flexibility to put your subscription on hold or cancel at any time, we do not offer free trials.

We offer two different payment plans (see below). Both options provide uninterrupted access to your subscription services, our customer support team, Discussion Forum, subscriber-only Webcasts and Webinars, and more.

Here’s how each payment plan works:

Monthly Payment Plan:

Our monthly payment plan provides an opportunity to become a member with the lowest upfront cost possible. It also allows budget conscious clients an opportunity to spread the cost of their membership over 12 calendar months. Members who choose the monthly plan enjoy continuous service billed to their credit card each month. Finally, members who chose the monthly payment plan may cancel their subscription or change to an annual membership at any time. Sorry, no refunds.

Annual Payment Plan:

Our annual payment plan provides uninterrupted access to our service for an entire year (or more). Members who choose an annual payment option get a 20% discount from the monthly payment plan! Members who choose the annual plan also enjoy continuous service billed to their credit card. However, annual subscribers receive a notice prior to their membership’s renewal date reminding them of the date upon which their membership will be automatically renewed if we do not hear from them prior.

How do I cancel my account?

If you’ve subscribed to Altos Research using our automated system online you can cancel your account by logging into your account by clicking the [Cancel] link. Once you’ve cancelled you won’t be charged again, but you are responsible for all previously incurred charges.

If you’ve subscribed to Altos Research over the phone or in-person at a local event we’ve attended, you can just send an email to support@altosresearch.com. Please include your full name with a short note describing why you are cancelling. We’ll acknowledge receipt of your email by sending a reply so you have verification for your records. Once you’ve cancelled you won’t be charged again, but you are responsible for all previously incurred charges.

Can we get a refund?

Charges are non-refundable, but once you cancel you will never be charged again. We don’t have long-term contracts, lock-in, signup or termination fees. Just pay as you go and cancel when you’re done.

Unfortunately we can’t refund any charges that have already been made but we will stop all future charges as soon as you make a request to support@altosresearch.com.

What about your Custom Data Services?

Data Services may be rendered as a “one-time” service, depending on your situation and needs. However, most of our client relationships include an agreement because of the development, engineering, and support required to provide these services to you. Setting up an agreement also enables us to provide you better pricing for service rendered, so it’s a better way to go for both of us.

Because our Data Services really are customized for each client, we suggest giving us a call at (888) 719-7775 ext. 3 or sending us an email at info@altosresearch.com with any questions. We’ll have someone from our Data Services team contact you to discuss options based on your specific needs.

What is this stuff?

Altos Research provides detailed, local research of real estate market information. Our products are available as reports for thousands of cities and zip codes across the country. People interested in the conditions of the real estate market today turn to Altos Research for the most local and real-time market information available.

Why is it special? And how does it work?

Altos Research has developed a unique technology platform that gathers real estate data, analyzes it in real time and creates analytical reports for local markets. The patent-pending system gives you a snapshot of important trends in today’s market: prices, supply and demand, and insight into where the market is heading.

A lot of systems will provide you with an estimate of a home’s price using previously sold properties as sales comparables. While this number is nice to know, it lacks in a few critical areas. For example, the sample size of comparable sales is often too small (just a handful of homes that sold over a given time period) to draw any reasonable conclusions about what the market is doing right now. In a real estate market that may change rapidly, this information is insufficient to help you make informed decisions.

As an Altos Research subscriber you get access every week to the latest reports that shows the most recent pricing and market activity changes, trends and analysis. We keep you ahead of the market.

Can I get a Price Estimate for my home?

We analyze properties listed for sale on the market. There are a lot of companies out there who will estimate the price of your home. Many will do it for free. Your real estate agent will also be able to estimate the price of your home using Comparable Market Analysis (CMA).

What is the source of the data? What is your methodology?

Our system analyzes properties listed on the market for sale. While we don’t disclose our proprietary models, we’d be glad to give you a little inside information to help you understand the how you can best use our research to your advantage. Give us a buzz to discuss: support@altosresearch.com

Why isn’t it free?

We’re a research firm. We sell market research that gives you an advantage over other people in the market. For a free, real-time price chart, select your town from the box on the right and click Research. Also, check our blog for our thoughts on the data we’re seeing.

What Markets do you cover? When will you come to my neighborhood?

Our research is currently available for all towns and zip codes in these cities and states. If you don’t see your city on our list, please ping us. Chances are it’s coming soon.

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